Virtual interactions can be hard to interpret and so communication in #FOSS can get tricky.

There may be larger gaps between impact and intent.

- @1nuritzi

The SBI model helps people understand what the intent was, to help with the impact vs intent gap.

Check it out: https://www.ccl.org/articles/leading-effectively-articles/closing-the-gap-between-intent-and-impact/

^ @1nuritzi

Sometimes you hear you need to develop tough skin to be in #FOSS bc of all of the critical (and sometimes toxic) interactions you’ll face.

A Code of Conduct can help. Equally important is the need to educate ourselves and improve our skills at both giving AND receiving feedback.

Receiving negative feedback is tough.

We often get defensive because we know all the work that’s gone into making something happen.

Receiving feedback is a skill we can build.

Here are some tips on how to do that.

^ @1nuritzi

And we can also improve how we deliver feedback.

At @Toastmasters, a communication and leadership skills community, this is actually one of the foundational skills you practice and learn.

Remember these tips next time you’re filing a bug report!

^ @1nuritzi