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equitable reviewing is a tricky topic, and very important. i heard first hand from small business owners and developers on the @Shopify App Store about how reviews govern their business's success — and therefore their family's livelihood. #315slides
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one big thing was concern around fake reviews. governance is challenging but super important. one potential approach is to manage a customer's credentials when they write a review...
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which can materialize differently:
1. the review embeds info about how experienced the reviewer is with the thing they're reviewing. (what is their logos?) this could weight star ratings etc.
2. only people with some benchmark of experience CAN review
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1. the review embeds info about how experienced the reviewer is with the thing they're reviewing. (what is their logos?) this could weight star ratings etc.
2. only people with some benchmark of experience CAN review
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neither option, or other scenarios that I know of, are perfectly equitable or impervious to malice.
but it is worth thinking about how we can simultaneously protect & empower both sellers and consumers, and get creative with it.
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but it is worth thinking about how we can simultaneously protect & empower both sellers and consumers, and get creative with it.
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