Dr Chris Jenner starts with describing how with large number of older residents shielding or not able to access normal routine services - they found interest among medical students to work across community in supporting residents and patients

1/n https://twitter.com/jonnycurrie/status/1359449787670687744

Brief #s:

- 268 patients signed up to volunteer from @elliotthallMC practice
- 1099 residents were identified who appeared to want or need support
- 181 residents were eventually linked to a volunteer for 1-to-1 support

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many people willingly signed up in 48 hours of being contacted!

technology + data in the practice was key in identifying those who may need support and who may be available to safely volunteers

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Umbrella diagram of groups involved

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Main areas for residents support included
- shopping
- medication delivery
- telephone support

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Feedback received highly positive

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Chris shares lessons learned from this programme

* Volunteers quite resilient at managing **independently** w/ complex issues
* Resourcefulness + willingness of volunteers to step up + support ++
* new relationships between practice + volunteers and between residents

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Added benefits included reducing pressure on the practice (e.g. prescription/shielding queries, signposting to self-help)

Stronger team relationships and use of new technologies

and addressing arguably unmet needs among residents

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Great suggestions for others looking to implement this

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