Dear #Medtwitter.

Had to talk down an irate patient today who was yelling & swearing at the top of their lungs at caring, professional clerical staff who were trying to help, keeping the person just this side of actual violence.

1/

The deleterious effect on staff morale was palpable, and we understand this is happening about once a day.

Clearly patients are hurting & are frustrated by our collective societal situation, as these incidents used to be exceedingly rare.

/2

In this case the focus of anger was our staff.

Thinking about offering & obtaining deescalation/conflict management training & obv debriefing post-incident.

For those of you with more experience in this regard (unfortunately), looking for other positive suggestions!

- thx