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(Actual phone call)
Me: Hello?
Rep: Hi this is (non-physician medical professional) from C*gna calling about a carotid ultrasound you ordered
Me: Ok
Rep: You documented 20/20 vision, I just want to know if this test is necessary?
Me: I’m sorry what company are you with?
Me: Hello?
Rep: Hi this is (non-physician medical professional) from C*gna calling about a carotid ultrasound you ordered
Me: Ok
Rep: You documented 20/20 vision, I just want to know if this test is necessary?
Me: I’m sorry what company are you with?
Rep: C*gna
Me: Oh ok can you hold please?
Rep: Sure
(30 minutes later, during which I did nothing)
Me: Hi I’m back. I also documented a large deficit in peripheral vision due to an embolus obstructing a retinal arteriole. Although this does not affect the visual acuity...
Me: Oh ok can you hold please?
Rep: Sure
(30 minutes later, during which I did nothing)
Me: Hi I’m back. I also documented a large deficit in peripheral vision due to an embolus obstructing a retinal arteriole. Although this does not affect the visual acuity...
Me: ...we have to locate the source of the embolus so the patient doesn’t stroke out and die which is why I ordered a carotid ultrasound any questions?
Rep: No that will be all.
Rep: No that will be all.
