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In construction and CRE, you live and die by timely communication. What’s more, you’re often communicating across generations, beliefs, and income/educational/power stratas.
It takes a healthy dose of code switching, not just in message but in method.
It takes a healthy dose of code switching, not just in message but in method.
I’ll never forget @johnthebad’s advice to “feed ppl what they eat.” Talk to bankers about banker things, and city staff about city things, using the messaging of each.
But method matters just as much. As a somebody smack in the middle of millennial, this one’s been tough for me.
But method matters just as much. As a somebody smack in the middle of millennial, this one’s been tough for me.
Some days I love a good phone call; other days every incoming call is an anxiety-inducing affront. But I have to meet people where they are. Subcontractors who won’t touch a computer screen. City staff who won’t put nuance in email.
Sometimes you just gotta pick up the phone.
Sometimes you just gotta pick up the phone.
Nothing worse that telling your peers in a meeting you don’t have the info they need because somebody won’t return your email. Feels like an excuse every time, but it’s a crutch I fall back on sometimes and shouldn’t.
My best newest additional to the project management arsenal has been asking ppl what their preferred method of comms is, and keeping that as a note under their contact entry.
If they like texts, text them. Calls? Call them.
Feed ppl what they eat! Meet ppl where they are.
If they like texts, text them. Calls? Call them.
Feed ppl what they eat! Meet ppl where they are.
