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I hired a Director of Operations right out of business school for our ecom company 5 months. I had asked a bunch of peers about the best ways for a person without ecom experience to learn. Here's what I ended up doing that worked really well:
I negotiated extra training with our ERP system and made it very clear what I wanted my team to be able to accomplish after, my clear goal of where I wanted them to delegate in the future. I did that behind the scenes, my staff thought it was just normal training.
I made it a requirement to lean into all the amazing handholding that @gorgiasio provides. There were lots of calls, conversations about rules, etc, that quickly got them up to speed on the customer service system.
For our Amazon channel I had them attend the virtual Amazon boost event and plug into the continuing education Amazon offers. There are flex meetings for my director, attend, don't, or step out if its boring or irrelevant but add it to the calendar.
A few podcasts by other ecom people I respect @ecomcrew , @mywifequit , @ecommercefuel
This introduced her to other concepts in ecommerce and issues we all have. It got her asking questions about marketing, product development, and thinking more like an owner.
This introduced her to other concepts in ecommerce and issues we all have. It got her asking questions about marketing, product development, and thinking more like an owner.
Monthly book club - Whole team does it. So far:
Traction
Essentialism by @GregoryMcKeown
Contagious and Catalyst by Jonah Berger
Hooked by @nireyal
Start With Why by @simonsinek
Traction
Essentialism by @GregoryMcKeown
Contagious and Catalyst by Jonah Berger
Hooked by @nireyal
Start With Why by @simonsinek
Time with our EOS implementer to onboard her into our system. Freedom to ask questions, learn the language, what's expected, how to do a scorecard, etc. Great person did it for free.
By far the best:
Walk and talk once a week. Socially distant walking and talking, me sharing clippings and stories from forums and seller anecdotes in advance, talking about podcasts, and just picking each other's brains, developing trust, getting to know each other.
Walk and talk once a week. Socially distant walking and talking, me sharing clippings and stories from forums and seller anecdotes in advance, talking about podcasts, and just picking each other's brains, developing trust, getting to know each other.
BY FAR the most time consuming. I prep, she preps, we walk. No phones, no email. Just work theory and planning. And it usually involves breakfast sandwiches off THE best food truck in our neighborhood and great coffee. 
