Great illustration of why auto-captions aren't the solution abled folks think they are.

As well as a demonstration of why giving a student with hand disabilities speech recognition isn't an instant productivity booster. It's a useful tool, but we're not talking Star Trek here.

Additional tidbit: What's the difference between voice recognition and speech recognition? The phone voice menu works on voice recognition - it has to hear a lot of different voices & only recognizes a few command words.

Speech recognition is what you can use to dictate a document. You choose a voice pattern out of what they offer you (US English, UK English, etc) and then train that pattern to recognize what *you* sound like.

Even after training, there are mistakes. There's a way to use voice commands to correct mistakes. But what happens when it's the voice command that's not recognized? You correct by hand -if you even can.

What happens if you speak a dialect or language that the software developer doesn't offer? "What" indeed.