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Have you ever called customer service and got a pleasant rep but were still hella fed up with the company?
Did you know that if you filled out a survey after that call and you gave the rep an excellent score but gave the company a bad score, the rep gets into trouble for it?
Did you know that if you filled out a survey after that call and you gave the rep an excellent score but gave the company a bad score, the rep gets into trouble for it?
The penalties for this include loss of bonuses (which CS reps need to supplement their wages because they're so poorly paid).
They're fielding complaints that a lot of them don't get equipped to handle from some very rude people. They're told to kiss ass by abusive employers.
They're fielding complaints that a lot of them don't get equipped to handle from some very rude people. They're told to kiss ass by abusive employers.
I give CS reps good scores if I get surveys after calling in unless they were extremely rude, some companies pay them bonuses for good scores. In those cases, I don't do the survey at all.
