I manage and lead teams for a bit over 20 years now, most of them (15+) in the games industry, with teams from 5 to 300 and more people.

I've picked up a few learnings along the way and today I was reminded of one.

1/11

#leadership #lessons
One of the biggest mistakes I've witnessed is that some people want to fight every battle. They don't only have an opinion on everything, but they will tell the world about it.

The problem with that isn't that there are opinions on a lot of topics (I'm super opinionated).

2/11
The problem is: noise.

If someone tells you their opinions about *everything*, at a point you will stop listening. Our brain tells us that not everything a person says will be of value and/or is important, so it just turns off. I am sure there's a psychological term.

3/11
On the other side, if you work with a team and you have this one girl that rarely speaks up - you *will* hear her when she makes a point.

How was I reminded about this today?

4/11
If you're into Brawl Stars (or virtually any other competitive game) and you go to any social media, you will get bombarded by creators, pros and personalities that something is: "IMPOSSIBLE!", "AMAZING!", "BROKEN!", "THE BEST", "OP", "MONSTER", "INSANE!", "TRASH", etc.

5/11
This use of superlatives is apparently necessary to get attention in the short term, but it also makes us less sensitive for them - which means a "Brawler X is really good!" basically sounds like it's mediocre.

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To go back to what that means for me: if I perceive something as noise and someone stops communicating meaningful information to me I simply stop listening. If you are using above terms regularly, the one time something is *really* broken won't be heard anymore.

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It's like people lose a little bit credibility every time they escalate something. Eventually all form of credibility is gone, and they become pretty much invisible.

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In the office that would mean a person would have a much harder time to convince me about pretty much anything - because I don't trust their communication anymore.

On social media that means I unsubscribe/unfollow, I mute, I stop interactions, I stop watching and reading.

9/11
When you communicate, in your professional/personal life and on social media, don't forget the impact your communication has on the world around you. Every time you escalate stuff or by tagging a dev or my using above superlatives - is that worth your reputation with them?

10/11
And sometimes the answer will be YES. Yes, it is. Fin.

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You can follow @Frank_Supercell.
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