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I had an over 70 patron come to the library. Her DR gave her a slip with a very long URL listed to register for a COVID vaccine. DR said "the library will help you."
She's never used a computer.
An email AND phone number that supports texts was required to make an appointment.
She's never used a computer.
An email AND phone number that supports texts was required to make an appointment.
I understand mistakes happen and a lot of people make assumptions about what access to technology people have (of any age and any income). But when your audience is just healthcare workers AND 70+ PEOPLE... how do you assume *everyone* has an email and a phone that texts?
A non-internet option for scheduling an appointment should be available. Or at least the online form have a checkbox for "I have a home phone, but no email - please call me."
We're also the only library fully open in the surrounding counties. DRs should just schedule the appt.
We're also the only library fully open in the surrounding counties. DRs should just schedule the appt.
People eligible for the vaccine w/o a computer will make a trip to the library (likely their lib isn't open, so they'll travel to mine) putting themselves + library workers at risk.
Current solution: we'll help you make an email and you'll have to come to the library to check it
Current solution: we'll help you make an email and you'll have to come to the library to check it
