Read on Twitter
This very minute, there are more than 200 vaccination slots available on TUESDAY on the @nycHealthy website.
I am concerned this signals twin failures of outreach and technology by the City.
THREAD
I am concerned this signals twin failures of outreach and technology by the City.
THREAD
The @nycHealthy site for signing up for a COVID vaccination is complex, burdensome, and buggy.
It will present an obstacle for too many people—particularly seniors—trying to sign up. This is a major problem.
It will present an obstacle for too many people—particularly seniors—trying to sign up. This is a major problem.
But the problem is fixable, and it should be fixed immediately.
@NYCHealthSystem and @nycHealthy have two different sites.
The H+H site is more user-friendly, but both are buggy. This is from the H+H site.
@NYCHealthSystem and @nycHealthy have two different sites.
The H+H site is more user-friendly, but both are buggy. This is from the H+H site.
The @nycHealthy site has a multi-step verification process just to set up an account, and then a six-step process to set up an appointment.
Along the way, there are as many as 51 questions or fields, in addition to uploading images of your insurance card.
Along the way, there are as many as 51 questions or fields, in addition to uploading images of your insurance card.
All of this will be particularly challenging for populations that struggle with digital literacy and digital access—who have been hit hardest by this pandemic and who need the vaccine most.
We should be #1 in vaccinations in the nation from day one—and we should be using every tool at our disposal to vaccinate as many New Yorkers as possible as quickly as possible.
Instead we’ve set up a gauntlet that requires tech support.
Instead we’ve set up a gauntlet that requires tech support.
We can't force frontline workers and those over 75 to confront a bewildering signup process.
Any barrier to getting shots in arms is only going to prolong the agony of this crisis.
The City must fix this now. There is nothing more important. Lives are on the line.
Any barrier to getting shots in arms is only going to prolong the agony of this crisis.
The City must fix this now. There is nothing more important. Lives are on the line.
