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Clearly I’m one of the biggest supporters of digital and service design in government, I fear we’ve taken our eye off the ball when it comes to influencing politics, policy making and governance (the business of running government).
While service design is increasingly central to the crisis response (see testing or vaccine delivery), it was poor policy decisions that contributed to the scale of the crisis in the first place. And has led us astray again and again since.
Tech, data, design and entrepreneurial skills can’t only be in the room as part of the response team (not that they are often enough even still). There needs to be an influence over policy makers and decision takers to support and influence their thinking at all times.
There is a gaping hole between traditional bureaucratic thinking and wannabe Silicon Valley ‘moonshots’ that too often fails in a govt context. A pragmatic inventiveness. A creative bureaucracy. A realistic optimism. A chasm we too often fall down due to linear & binary thinking.
There’s a lot in @martinsw @simoncooper74 book on this that I strongly agree with https://www.arewethereyetdigital.com/ Until policy/ops/delivery and change delivery better understand each other and partner at all times we’ll stay in this loop of missed opportunities.
