1. On tuition fees I understand the arguments about whether home UG students would actually benefit and that universities having to pay out refunds and rebates would be financially ruinous.

2. But it does nobody any good to have the consumer rights position remaining so unclear. Are students paying for a course or a package of facilities and services? What are the minimum standards they should reasonably expect during the pandemic?

3. If the contract hasn't been explicitly renegotiated, how far away from what was promised is legally OK during the pandemic? To what extent do consumer rights on misselling apply in this situation and so on?

4. It's completely unacceptable to regard all of these as individual issues to be raised through an alternative dispute resolution service like OIA. Of course every student, uni and situation unique - but what are the general principles?

5. Is it OK to keep saying "students can complain if the quality is there" and then not reveal that complaints about quality involve academic judgement so aren't allowed? No. It isn't.

6. So some students may be due refunds or discounts. We need to know who, in what sorts of circumstances, and what sorts of figures. And which bits of consumer protection law apply.

7. Educational outcomes are a partnership and take two to tango. Both universities and students have struggled to deliver their respective sides of the bargain this year. We should admit that.

8. When students moan and complain they don't mean to upset academic or prof services staff. They are incandescent at framing that says "they" have struggled but the university has done everything right to its usual high standards.

9. A hell of a lot of courses have practical components and time is running out to deliver them. Rather than graduate them on the usual conveyor belt we need to seriously consider academic year and other extensions so they can get the practical XP they need.

10. I know that's hard and next year isn't far away. But the death rate will collapse in March. A failure to use April-Aug to facilitate this will never be forgiven by a generation who will ask what the rush was. We all need more time.

11. Digital divide and learning loss due to disruption are real and need national structural solutions just as they do in schools. Unis need funding for internet access, devices and m/h funding.

12. The maintenance loan entitlement should be increased immediately for home students and at the very least international students should have their NHS fee waived.

13. PGRs should have their funding extended. And we should review their experience with a national commission that aims at employment rights and proper pay for them.

And we need to end once and for all the habit of regarding 2m largely young people as the sole responsibility of a tiny bit of DfE which in turn regards every aspect of their lives as the responsibility of universities. It doesn't work.

Oh and on "no detriment" . Look. Anyone doing worse than usual through no fault of their own shouldn't be. If we can't fix their attainment in year without compromising academic standards, we give them the time and money to extend or repeat. That's it. That's the tweet.

In other words yes of course you might not have enough prior grades to do pure no detriment. But it's the principle. Imagine if every uni said "our aim is every student will do as well as they would have done without a global pandemic and we'll do everything we can to get there"

... "even if that means taking a little longer than we both intended to do so".