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There’s more to giving feedback than just saying what’s right, what's wrong.
If you're struggling to give feedback remotely, read on.
Here are
lessons from @davidburkus's new book "Leading from anywhere". (It just came out today)
If you're struggling to give feedback remotely, read on.
Here are
lessons from @davidburkus's new book "Leading from anywhere". (It just came out today)
Separate people problems from process problems.When things go wrong, most managers assume it’s just a *people problem*. When in fact most problems stem from process issues, not people.
Try optimizing the “what” before the “who”.
System problems beat people problems.
Make your feedback clear and constructive.Managers make this mistake frequently. They deal in generalities. Go specific
Start by outlining specifically what you heard, observed, noticed, or read.
Bonus:
- Prep your convo.
- Bring examples to align and build clarity.
Focus on the impact behind the action.When you state the impact (+ or -), you communicate the *importance* behind someone’s actions.
Focussing on the impact also prevents the conversation from getting heated/defensive.
Great lin
“Pair every action with an impact”
Don’t just talk- listen.Don’t treat feedback as a monologue. Turn it into a dialog by asking questions.
When you ask your employees for their opinion you give them ownership of the problem.
Try:
How do you see the situation?
Do you agree with my assessment?
Collaborate on a solution.*This one’s my favorite*
When you co-create solutions with your employees, you give the employee ownership in their development.
You signal to them that they have a stake in the problem and they’re capable of finding a solution as well.
"Leading from anywhere" seems like a great book so far. I'll be sharing more as I go through it. Thx @davidburkus
Check it out here: https://www.amazon.com/Leading-Anywhere-Essential-Managing-Remote/dp/0358533279
Check it out here: https://www.amazon.com/Leading-Anywhere-Essential-Managing-Remote/dp/0358533279
