Thread by @WillySolis357, .@Bloomberg covered @Shipt, owned by @Target, on how ratings affect us.After speaking [...]

Willy Solis

WillySolis357

. @Bloomberg covered @Shipt, owned by @Target, on how ratings affect us.

After speaking to reporter on this story, my ratings took deep nose–dive.

Because I'm outspoken, I'm extra careful on all orders to ensure Shipt can't claim I stole/missed item... https://www.bloomberg.com/news/articles/2020-12-24/no-holiday-cheer-for-gig-workers-hunting-your-last-minute-gifts?utm_source=url_link

No Holiday Cheer for Gig Workers Hunting Your Last-Minute Gifts

More competition, unforgiving algorithms and the pandemic. “Customers don’t understand that any rating less than five stars crushes us.”

https://www.bloomberg.com/news/articles/2020-12-24/no-holiday-cheer-for-gig-workers-hunting-your-last-minute-gifts?utm_source=url_link

I take photos and double check all orders–loading into car and while at customers door. I do this to make sure customers receive every item they were charged.

A few days after delivery I received this from @Shipt:

I emailed @Shipt photos of delivery (including items delivered), along w/ statement confirming my through procedures. Despite evidence, my ratings took a steep hit–from 4.9 to 4.5.

Now I am literally screwed for months as I work to get ratings back up while fearing deactivation.

Emailed @Shipt & got reply(in part):

"Unfortunately, we cannot give feedback that indicates a specific rating or member that gave it. We are truly sorry for the inconvenience this may be. If you have any further questions, please reach out and let us know. We are here to help! "

I replied to @Shipt email–specifically asking if anything in my contract w/ Shipt prevented me from doing my own investigation as an independent contractor.

I have not received a reply.

There is literally nothing gig workers can do to address issues that devastate us financially.

Articles by @Bloomberg & @latimes ( @JMBooyah) do help expose damage done by unfair ratings. https://tinyurl.com/yalyn9tr

Unfair ratings cost some Instacart shoppers hundreds a week. Here’s what’s happening

Instacart shoppers with higher ratings get first pick of orders. Those with lower ratings earn less, even when the ratings aren't fair, shoppers say.

https://tinyurl.com/yalyn9tr

Unfortunately I am left feeling powerless despite best efforts to protect myself.

This tweet is plea to all users of del. services. Please think twice before rating below 5. Out of stock items aren't missing items & not shoppers fault. Anything below 5 hurts more than you know.

You can follow @WillySolis357.

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