Okay so why this happened:

- Cyberpunk arrived insanely broken on PS4 to the point of unplayability
- CDPR made announcements implying they were working with Sony and MS to do refunds
- Sony has strict policies on digital refunds and got swamped with people asking for money back

- Sony was blamed for long-held policies when it's CDPR's broken game's fault
- They may have tried to get CDPR to step in and sort this out itself
- When that didn't work, the nuclear option was to break tradition to issue refunds themselves, but not sell more copies

- But bc there is only one version of the game, the PS4 version, and one PS store, that means the game is removed from ALL PS platform stores, even PS5 where it's working miles better than PS4
- End result: one of the most humiliating moments for a publisher in industry history