1/7 Notes from @dhmeyer episode at @InvestLikeBest

Danny Meyer is the founder and CEO of Union Square Hospitality Group as well as the founder and Chairman of $SHAK.

Here are my notes.
2/7 How do you make a restaurant a favorite one?

"We had to make you feel like we were on your side, which is hospitality, but then to take it a step further, we had to really make you feel like you belonged."
3/7 ABCD =Always Be Collecting Dots.

The desire to belong really resonates.

I found out fintwit last year. I used to lurk around here a lot, and thought this is SO cool. I wished I could be part of fintwit community. And I just started writing, and never stopped.
4/7 Interesting 80-20 rule at $SHAK

This is a great way to escape commoditization of a typical scaled restaurant chain business.
5/7 Here's how Danny thinks about recruiting: Hire people with high Hospitality Quotient.
6/7 Five A's of Mistake Making: Aware, Acknowledge, Apologize, Act, and Apply.
You can follow @borrowed_ideas.
Tip: mention @twtextapp on a Twitter thread with the keyword “unroll” to get a link to it.

Latest Threads Unrolled:

By continuing to use the site, you are consenting to the use of cookies as explained in our Cookie Policy to improve your experience.