1/ To prep for @mariodgabriele's S1 Club on @Airbnb, I listened to eight interviews with Airbnb management.
Key takeaways and full interview notes below.
$ABNB https://thegeneralist.substack.com/p/airbnb-the-disaster-artist
Key takeaways and full interview notes below.

$ABNB https://thegeneralist.substack.com/p/airbnb-the-disaster-artist
2/ @bchesky on @mastersofscale (May 2017):
“If you’re only doing A/B tests, you’re not designing with empathy.”
https://podcasts.apple.com/us/podcast/masters-of-scale-with-reid-hoffman/id1227971746?i=1000471369905
“If you’re only doing A/B tests, you’re not designing with empathy.”
https://podcasts.apple.com/us/podcast/masters-of-scale-with-reid-hoffman/id1227971746?i=1000471369905
3/ @jgebbia on @HowIBuiltThis (August 2017):
In 2008, @jgebbia and @bchesky sold breakfast cereal - Obama O's and Cap'n McCains - to raise money. Their hustle and grit impressed @paulg and helped them land a spot in @ycombinator.
In 2008, @jgebbia and @bchesky sold breakfast cereal - Obama O's and Cap'n McCains - to raise money. Their hustle and grit impressed @paulg and helped them land a spot in @ycombinator.
4/ @bchesky on Danny In The Valley (February 2018):
Design vs. engineering: "Algorithms are really good at optimizing one or two metrics. If you’re trying to balance between multiple stakeholders, you’ll need a lot of human intervention."
https://podcasts.apple.com/us/podcast/airbnbs-brian-chesky-were-david-to-hotel-industry-goliath/id1233991021?i=1000403504196
Design vs. engineering: "Algorithms are really good at optimizing one or two metrics. If you’re trying to balance between multiple stakeholders, you’ll need a lot of human intervention."
https://podcasts.apple.com/us/podcast/airbnbs-brian-chesky-were-david-to-hotel-industry-goliath/id1233991021?i=1000403504196
5/ @bchesky on @Recode (November 2019):
"Anything that harms trust in $ABNB is an existential threat."
https://podcasts.apple.com/us/podcast/recode-decode-brian-chesky/id1011668648?i=1000456226763
"Anything that harms trust in $ABNB is an existential threat."
https://podcasts.apple.com/us/podcast/recode-decode-brian-chesky/id1011668648?i=1000456226763
6/ @bchesky on This Is Working (May 2020):
Covid-19 principles: speed, remember all stakeholders, make principled decisions versus business decisions. How do we want to be remembered after the crisis?
https://podcasts.apple.com/us/podcast/airbnbs-brian-chesky-on-post-pandemic-travel/id1475838548?i=1000473311765
Covid-19 principles: speed, remember all stakeholders, make principled decisions versus business decisions. How do we want to be remembered after the crisis?
https://podcasts.apple.com/us/podcast/airbnbs-brian-chesky-on-post-pandemic-travel/id1475838548?i=1000473311765
7/ @bchesky on @Recode (May 2020):
Covid-19 market dynamics: Alternative accommodations are now ~40% of accommodation queries on $GOOG, up from ~25% before Covid-19.
https://podcasts.apple.com/us/podcast/brian-chesky-these-9-weeks-were-most-stressful-in-airbnbs/id1011668648?i=1000475440439
Covid-19 market dynamics: Alternative accommodations are now ~40% of accommodation queries on $GOOG, up from ~25% before Covid-19.
https://podcasts.apple.com/us/podcast/brian-chesky-these-9-weeks-were-most-stressful-in-airbnbs/id1011668648?i=1000475440439
8/ @bchesky on How I Build Resilience (August 2020):
Covid-19 response: We were stretched too thin before the pandemic and trying to do too much. Had to get back to our roots of connection. Cut headcount and OpEx. Drastically scaled back projects.
https://podcasts.apple.com/au/podcast/how-i-built-resilience-brian-chesky-of-airbnb/id1150510297?i=1000487979890
Covid-19 response: We were stretched too thin before the pandemic and trying to do too much. Had to get back to our roots of connection. Cut headcount and OpEx. Drastically scaled back projects.
https://podcasts.apple.com/au/podcast/how-i-built-resilience-brian-chesky-of-airbnb/id1150510297?i=1000487979890
9/ @bchesky on Stephanomics (September 2020):
Adaptability: Seeing mass adoption of a different way of travel. People don’t want to get on planes, cross borders, or be in crowds. They’re comfortable driving and traveling to stay in small communities.
https://podcasts.apple.com/us/podcast/bonus-airbnb-ceo-brian-chesky/id1038108799?i=1000490028909
Adaptability: Seeing mass adoption of a different way of travel. People don’t want to get on planes, cross borders, or be in crowds. They’re comfortable driving and traveling to stay in small communities.
https://podcasts.apple.com/us/podcast/bonus-airbnb-ceo-brian-chesky/id1038108799?i=1000490028909
10/ For more on @Airbnb's IPO, check out the S1 Club. https://thegeneralist.substack.com/p/airbnb-the-disaster-artist