In my opinion, if you receive a Ch. 6 notice, you should always consult counsel. You have been accused of cheating on the exam. If you don't beat it, you will never practice law, *anywhere.* Do not count on @StateBarCA to be reasonable or do the right thing. https://twitter.com/dp4ca/status/1336113757026586625
I've seen a Ch. 6 that was for a clear technical issue, so clearly they aren't going to just listen to reason. You need to demonstrate that your specific technical circumstances weren't an attempt to cheat. Don't take the risk of saying something that may be ambiguous. +
You wouldn't talk to the police without a lawyer--to me, this is no different. ExamSoft is going to help them railroad you, they do it all the time. They're the ones that got CalBar so paranoid about cheating in the first place. I'm not a lawyer in CA, but I can make a +
recommendation for bar admission counsel, and I'm happy to act as a consulting witness on your matter pro bono, DM me.