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I like that Clubhouse is being used for learning and for direct access to experts. In large rooms, I’ve noticed it to be a problem that many people struggle with:
- making points/ introd. themselves concisely
- framing questions helpfully
- active listening
- rhetorical questions
- making points/ introd. themselves concisely
- framing questions helpfully
- active listening
- rhetorical questions
The result of ^ is that rooms overrun, and the conversations are not equally stimulating for the experts answering the questions c.f. the curious/ inexperienced people asking.
I think moderators should care about this and take control of it. Especially if wanting to collaborate with the experts again or have their public cosign to signal to other potential experts, that the conversations/ events *you* facilitate are valuable.
With 10+ ppl on stage each with 1-3 qs for a panel of 1-5 experts, you shouldn’t allow:
- a full minute on self promo
- 3 mins on their backstory
- 2-3 mins figuring out their q
- 2 mins contextualising the q
- 1min interrupting experts bc they don’t understand rhetorical qs
- a full minute on self promo
- 3 mins on their backstory
- 2-3 mins figuring out their q
- 2 mins contextualising the q
- 1min interrupting experts bc they don’t understand rhetorical qs
We’re all new-ish to the Clubhouse app, but what we should really boil these problems down to is the arts of conversation and learning. I have tips from experience as an event planner, panel moderator, and panellist.
BEST PRACTICES FOR CH MODERATORS
BEST PRACTICES FOR CH MODERATORS
BEST PRACTICES FOR CH MODERATORS
BEFORE THE ROOM GOES LIVE+ Utilise the ‘Rules’ dropdown if you have a club. Provide some guidance to room attendees on etiquette, spirit, and tone.
BEST PRACTICES FOR CH MODERATORS BEFORE THE ROOM GOES LIVE+ In your cross-promotion on other platforms, remind attendees of the room’s duration. Explicitly tell them to prepare. Give them actions on how to get the best out of the room.
BEST PRACTICES FOR CH MODERATORS
WHEN THE ROOM GOES LIVE+ Orient your experts and attendees. Here’s how I do it:
- welcome
- state purpose of room
- state what participants will gain by end of convo
- state House Rules
- thank participants
- launch the room
BEST PRACTICES FOR CH MODERATORS
ONCE THE ROOM IS IN SESSION+ Verbally cue people when it is their turn to speak. When someone goes against the order you set, firmly but positively stop them. Helpful phrases include:
“One moment [name], it’s X’s turn to take the floor. Let’s honour that and see what we can learn from them. X please go ahead.”
“Hey [name] we’re all keen to hear from you but I want to ensure everyone has a chance and we keep to time. So let’s stick to the order. It’s X’s turn”
“Hey [name] we’re all keen to hear from you but I want to ensure everyone has a chance and we keep to time. So let’s stick to the order. It’s X’s turn”
BEST PRACTICES FOR CH MODERATORS ONCE THE ROOM IS IN SESSION+ Restate the recs you made about how to get the best out of the room. Understand that your attendees are excited/ anxious and may forget. Assume that new people will join and not have heard you before.
BEST PRACTICES FOR CH MODERATORS ONCE THE ROOM IS IN SESSION+ Regularly reset the room. I would suggest every 15-20 minutes, or after every 3-5 people have had their turn to ask questions.
What I mean by reset is repeat parts of the orientation you did at go-live.
BEST PRACTICES FOR CH MODERATORS ONCE THE ROOM IS IN SESSION+ Move people to the audience when they have had their turn to speak and their questions have been answered.
+ Move to the audience if they keep interrupting.
+ Move to the audience for disrespect/ abuse.
BEST PRACTICES FOR CH MODERATORS
WINDING DOWN AND CLOSING THE ROOM+ Signal when you’re in the last quarter of the schedule
+ Signal when there are 10 mins left
BEST PRACTICES FOR CH MODERATORS WINDING DOWN AND CLOSING THE ROOM+ After the 10 mins are up spend 2-3mins closing the room:
- summarise what the room covered
- acknowledge if there is a desire to continue the convo and suggest how to find out if there’ll be a part 2
- plug yourself. Keep this snappy. Give a clear action.
- thank panellists/ experts and attendees
- say bye and state that you’re ending the room
Congrats! You’ve just moderated a room where everybody wins. This is my personal approach. Add and remove as you will.
- thank panellists/ experts and attendees
- say bye and state that you’re ending the room
Congrats! You’ve just moderated a room where everybody wins. This is my personal approach. Add and remove as you will.
