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1/5
A great conversation designer knows that conversation is an art, but is also a science. They know where to draw that line, so that they can decide what within a conversation can scale, and what cannot.
A great conversation designer knows that conversation is an art, but is also a science. They know where to draw that line, so that they can decide what within a conversation can scale, and what cannot.
2/5
What CAN be scaled? Depends on the domain. These are the parts that you can design, build, test, and refine. You can treat that part like science.
Designing all of this in a way that feels NATURAL will require creativity. You can treat that part like art.
What CAN be scaled? Depends on the domain. These are the parts that you can design, build, test, and refine. You can treat that part like science.
Designing all of this in a way that feels NATURAL will require creativity. You can treat that part like art.
3/5
Great conversation designers are willing to look at (listen to?) and lean on real-world conversational interactions. They know what features of natural conversation should be mimicked, and why. They know what NOT to mimic, and why.
Great conversation designers are willing to look at (listen to?) and lean on real-world conversational interactions. They know what features of natural conversation should be mimicked, and why. They know what NOT to mimic, and why.
4/5
So, what CAN'T be scaled? Also depends on the domain.
When a conversation can't be scaled any further, you need a handoff to a "conversation artist"-i.e. a real human. An agent.
So, what CAN'T be scaled? Also depends on the domain.
When a conversation can't be scaled any further, you need a handoff to a "conversation artist"-i.e. a real human. An agent.
5/5
Great conversation designers are artists and scientists, but their only tools are words, not pixels, paintbrushes, or pipettes.
Great conversation designers are artists and scientists, but their only tools are words, not pixels, paintbrushes, or pipettes.
