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If you upgrade your phone, there’s no way to transfer the exposure logs that #COVIDAlert 
collects to a new phone. It’s one of the ways the app protects your privacy.
So what can you do if you get a new phone & want to make sure you’re not missing notifications?
collects to a new phone. It’s one of the ways the app protects your privacy.So what can you do if you get a new phone & want to make sure you’re not missing notifications?
We suggest:
1. Keep COVID Alert installed and active on your old phone, if possible
2. Download COVID Alert on your new phone
3. Carry both phones with you for 2 weeks
1. Keep COVID Alert installed and active on your old phone, if possible
2. Download COVID Alert on your new phone
3. Carry both phones with you for 2 weeks
4. Make sure both phones can connect to the internet at least once a day
5. If you test positive and get a one-time key during this 2 week period, enter it into whichever phone has more exposure logs. (Likely the old phone the first week, and the new phone the second week.)
5. If you test positive and get a one-time key during this 2 week period, enter it into whichever phone has more exposure logs. (Likely the old phone the first week, and the new phone the second week.)
After 2 weeks:
1. Start using your new phone only
2. Delete COVID Alert from your old phone. Your exposure logs are automatically deleted after 15 days
3. Continue on with your life, protecting others and yourself
1. Start using your new phone only
2. Delete COVID Alert from your old phone. Your exposure logs are automatically deleted after 15 days
3. Continue on with your life, protecting others and yourself
If you aren’t able to keep your old phone for 2 weeks, we suggest downloading COVID Alert right away, and continuing to use all the other tools available (masks, hand washing, physical distancing) to help keep you and your community safe.
