Read on Twitter
My Dad is telling me he wrote to @VodafoneIreland two years ago to cancel my Mam’s phone when she died. They didn’t stop billing him and keep sending letters to him. He’s 81, partially deaf, can’t get anyone to talk to about it; it’s fierce upsetting on him trying to deal with it
It is the first I have heard of it or would have dealt with it earlier.
Please DM me @VodafoneIreland, and I’ll give you the details
I didn’t expect this to make me emotional but it has typing her number and name into a DM
So I can only imagine what it’s been like for him having to open post for her, and register letters of reply about it only to be ignored
Voda have been on to me via DM, and now my Da wants to know how he gets on The Twitter. He has a ring binder full of the copies of the letters he has sent them. Nobody keeps files like a former Garda Collator keeps files.
Be right back, crying in the shed.
The Social team called me and transferred the call to the relevant team. Ten minutes on hold and counting
I’m going to tag in @annatters, CEO of Vodafone and former colleague at Esat/BT Ireland in the noughties, see if I can’t get this closed off today.
20 minutes on hold and my own phone battery has whittled down to nothing; had to hang up and request a call back tomorrow. I remember if call queue times got over 2 mins in Esat, we’d be hauled over hot coals
Someone from @VodafoneIreland very kindly DMed with her email address and I’ve sent her an email - thank you. Also the Twitter rep was very helpful too. Here’s hoping I can get this sorted.
A lovely man called Steven is helping me now and gave me his heartfelt apologies and condolences. God help him but he’s probably shouting down the phone to me Da as I type
Thanks for the very speedy replies and resolution @VodafoneIreland, Gemma and @annatters. Very much appreciated. I am now “a great girl altogether” and a “topper”.
And Mary on Twitter DMs @VodafoneIreland 
Thanks everyone for the advice and support. I’m getting a call back tomorrow with the final details and will update then.
Result: they have located the letters dating back to Sept 2018 and are refunding the €980 billed to my Mam’s (shared account with my Dad) card. Delighted with the outcome, with thanks to everyone involved @VodafoneIreland I am No.1 Daughter for today, at least. 
Just a note on dealing with customer support on anything - I answered those calls 20 years ago. Don’t be mad with the people trying to help you. It’s the process, not the people. Everyone I dealt with was very kind. I’ve been taking to a former colleague at Voda about this and
Suggested they set up a focus group on how to deal with bereaved next of kin, and put people in the group who have had a bereavement. Also review their process with snail mail as that’s what my parent’s generation still use. I really appreciate their time and cooperation
