Read on Twitter
Today the @HeatTrustUK has published the first monitoring report of the Heat Network Industry Council customer protection agreement. With the aim of helping #heat #network customers during the #Covid_19 pandemic this agreement could not be more important as winter approaches.
The report demonstrates that certain parts of the heat network sector is really stepping up to respond in these difficult times and is taking seriously recommendations by the @CMAgovUK to be ready for future consumer regulation of the sector.
The report itself highlights areas of good practice such as innovative means of keeping in touch with customers during the pandemic and the drop in consumer debt that has fallen over the monitored period (July-Sept) is cause for some optimism as we enter the winter period.
However, we are also seeing ongoing consumer disconnections and patchy levels of support for customers. It is critical that people are protected from disconnections this winter and that they have access to all the support available to them should they struggle to pay their bills.
This report demonstrates why it is critical we monitor consumer protection agreements closely - we must ensure that potential problems such as disconnections and debt are being tackled by heat suppliers as quickly as possible to protect consumers this winter.
You can read the full details of the monitoring report by the @HeatTrustUK here: https://heattrust.org/images/docs/20201117_Heat_Trust_Response_to_Jul-Sep_report.pdf
