1/ Some leaders manage by walking around. I lead by clicking around. I spend several hours a week using or building on Shopify. Here’s why...

2/ it helps keep me in touch with how new features or APIs work. It’s part of my job to be an expert user of our products

3/ it helps me gauge the quality of what we’re shipping, again from APIs, to docs, and features

4/ a lot of quality issues come from transition areas across team boundaries so I’ll often focus on those

5/ great tech and products come from millions of small details and appreciating and experiencing when teams got those right is the best part of the job

6/ it also helps me anticipate step change tech investments that we need when seeing areas that are slow or clear we didn’t get the primitives right.

7/ it’s also fun. I’m maybe just a too highly paid QA engineer.