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Today marks the halfway point in my journey, 6 months into running http://carmats.co.uk . Key stats so far:
12,698 orders
Ā£459,534 in sales
46% of the way to Ā£1 million
But itās not all about the sales or sexy graphs.
Hereās some things Iāve learnt along the way
12,698 orders Ā£459,534 in sales 46% of the way to Ā£1 millionBut itās not all about the sales or sexy graphs.
Hereās some things Iāve learnt along the way
Itās OK to be overwhelmed.
Itās been an absolute rollercoaster, I honestly never expected the results to come so quickly.
Itās felt at times like I canāt keep up with everything I need to do. And the pressure at times felt too much.
But thatās OK, thereās always tomorrow!
Itās been an absolute rollercoaster, I honestly never expected the results to come so quickly.
Itās felt at times like I canāt keep up with everything I need to do. And the pressure at times felt too much.
But thatās OK, thereās always tomorrow!
I wanted to do as much of the business as I could myself, so much so I almost got to breaking point.
Looking back, I have no idea why I wanted to.
So find people to help you!
Now I have the team from @evolutednm helping out plus some others.
Looking back, I have no idea why I wanted to.
So find people to help you!
Now I have the team from @evolutednm helping out plus some others.
Invest in processes & automation early.
I did this quite early on but not early enough.
Now I have pre-written responses for 90% of customer queries and a support system that can be outsourced.
This let me go on holiday last week whilst customer service & sales kept flowing.
I did this quite early on but not early enough.
Now I have pre-written responses for 90% of customer queries and a support system that can be outsourced.
This let me go on holiday last week whilst customer service & sales kept flowing.
If something isnāt working, then pause & reflect.
When I had issues around lead-time and fulfilment, I paused all marketing to allow my supplier to catch up.
Yes that cost some Ā£, but stopped me bringing on customers that were going to be disappointed with lead-times.
When I had issues around lead-time and fulfilment, I paused all marketing to allow my supplier to catch up.
Yes that cost some Ā£, but stopped me bringing on customers that were going to be disappointed with lead-times.
Treating people well brings amazing loyalty
Customers are amazed when you treat them fairly. If a customer has an issue, itās sorted out no questions asked.
This is often met with āAre you serious? Youād do that? Iāll leave a review right nowā
Customers are amazed when you treat them fairly. If a customer has an issue, itās sorted out no questions asked.
This is often met with āAre you serious? Youād do that? Iāll leave a review right nowā
You canāt please everyone
Some people are born to moan and complain, thatās just their nature.
DHL lost an order this week, we upgraded them FOC and sent out a second set.
He complained they werenāt what heād expect if he was paying for the upgrade.
Well, youāre not mate
Some people are born to moan and complain, thatās just their nature.
DHL lost an order this week, we upgraded them FOC and sent out a second set.
He complained they werenāt what heād expect if he was paying for the upgrade.
Well, youāre not mate
Not everything will work.
There are campaigns Iāve run that havenāt generated the results or been profitable.
You donāt know that until youāve tried though, so as long as cash flow allows, Iāll keep trying!
There are campaigns Iāve run that havenāt generated the results or been profitable.
You donāt know that until youāve tried though, so as long as cash flow allows, Iāll keep trying!
Ignore the doubters.
One I didnāt expect but Iāve had my fair share of negative comments or people suggesting Iām not being honest.
Absolute bollocks,
to those people
One I didnāt expect but Iāve had my fair share of negative comments or people suggesting Iām not being honest.
Absolute bollocks,
to those people
If I can do it, anyone can. You just need to get started.
The biggest barrier is not starting something because you donāt feel itās the right time, or that you want to have all your ducks in a row.
I took a gamble and it paid off.
The biggest barrier is not starting something because you donāt feel itās the right time, or that you want to have all your ducks in a row.
I took a gamble and it paid off.
#Lockdown2 isnāt ideal but perhaps it will give me the time to
launch http://vanmats.co.uk
Bring on the next 6 months and smashing that Ā£1 million target, hopefully by 50% or more!
launch http://vanmats.co.uk
Bring on the next 6 months and smashing that Ā£1 million target, hopefully by 50% or more!
