Zoom Tech Hosts are the new standard. If a big takeaway for online meetings: Don’t #facilitate an important Zoom meeting alone. New blog post up with a job description for a @zoom_us Tech Host (maybe this is you, maybe you need one!)
https://drawingchange.com/resource/it-takes-two-to-zoom-why-standards-for-facilitating-meetings-are-changing/ #facilitation

highlights, because who doesn't like a twitter thread:

You can be the very best in-person meeting facilitator or meeting chair, but if you try to do it all yourself in an online environment – you’re not serving the group to the best of your ability.

Instead,

... expect to share the roles and share the work. It will lead to better online meeting experiences. Motivate inside your organization for more people to be trained, and bring in expertise where needed – this will help you lead.

Every online meeting needs a minimum of two people: a facilitator to focus on the needs of the group, and a technical Zoom host to run the platform and create an engaging online environment.

Here’s how you can create a better meeting environment:

consider that the best online meetings may have these roles at minimum.

(You would be surprised how many people think they have to do it all alone)

A Facilitator or Chair
A Zoom Technical Host (to run the platform, visuals, breakout rooms and troubleshoot)
A Chat Moderator (may be run by the Tech Host)
A Timekeeper
A Minute Taker

Also, if it is a workshop with sensitive content, you may want someone to provide culturally safe care, an ombudsperson, or a peer counsellor who is available via chat or text.

Job Description for a Zoom Tech Facilitator
The group experiences the Zoom Technical Host as a visible, helpful and skillful presence. The Tech Host enables people in the session to participate, engage easily, and enjoy the online environment.

Think back to a time when you were dropped from a meeting but someone helped you get back into your breakout room, or someone made sure you could screen share your powerpoint seamlessly, or there was nice music playing on the break – all of that was the role of the Zoom Tech Whiz

Meanwhile, the facilitator was paying attention to the nuances of the group conversation and key questions without interruptions.

The Tech Host enables the process facilitator to focus on the group – and together, the facilitation team leads the group to achieve their outcomes

Zoom Technical Host Job Description:

Bonus resources:
Consider Live Captioning for Meetings and Web Conferences: https://www.vitac.com/services/caption-integrations/live-captioning-for-audio-video-meetings-and-web-conferences/

Basically, five years ago, if you asked me to anticipate that we’d be running train-the-trainers for online technical meeting facilitation – I would have said those are jobs that haven’t been invented yet. But they have been invented, and it's needed more than ever.

What else are you finding as core skills and capabilities that are needed for this? Interested to hear from you!