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@jimconey I saw your article mentioning advisers issues with @Unbiased and was shocked that you didn't get much response. I see lots on here - with one adviser getting banned from using them because of his public criticism. Happy to give you my thoughts...
Like many larger companies, they come across as focussed heavily on profits. Service comes a very distant second
Saying that, their pricing isn't unreasonable. Just many of their practices seem aimed at maximising them at the expense of others.
Saying that, their pricing isn't unreasonable. Just many of their practices seem aimed at maximising them at the expense of others.
A specific example:
They send through a lot of enquires where the client has much less to invest than my minimum.
Most enquiries have very little detail and Unbiased should do more to improve this.
Some enquiries are even sent through with gibberish.
They send through a lot of enquires where the client has much less to invest than my minimum.
Most enquiries have very little detail and Unbiased should do more to improve this.
Some enquiries are even sent through with gibberish.
These types of bogus enquiries increased in 2019. I subsequently discovered this coincided with a cashback incentive they were running.
I was getting several enquiries where people would not even reply & when I did manage to get hold of them, they didn't even want advice (1/2)
I was getting several enquiries where people would not even reply & when I did manage to get hold of them, they didn't even want advice (1/2)
(2/2) After this dragged on for a couple of months, I challenged @Unbiased on this and they assured me the cashback incentive was no longer running. Yet I found they were still showing on the cashback sites earlier this year
Another example of poor service:
Due to them changing their refund policy - not to mention the fact they will not offer a cash refund even for a clearly bogus enquiry - I spent hundreds of pounds on enquiries that wasted a lot of my time. I had to make several complaints (1/2)
Due to them changing their refund policy - not to mention the fact they will not offer a cash refund even for a clearly bogus enquiry - I spent hundreds of pounds on enquiries that wasted a lot of my time. I had to make several complaints (1/2)
(2/2) and none were dealt with. I had to keep escalating and keep pursuing over several months. It was never fully dealt with and they just come across that they don't care.
Hence my earlier comment that their aim is to extract maximum profit and provide minimum service
Hence my earlier comment that their aim is to extract maximum profit and provide minimum service
In fact, the quality of enquiries dropped so badly in 2019 that I was rejecting around 80%. This is much higher than when I was paying a lot less for enquiries.
Yet another example of increased costs and decreased service.
Yet another example of increased costs and decreased service.
