Read on Twitter
When I was 10, I watched my dad lose his job and struggle to find another for over a year.
I could see the weight of supporting our family crushing him.
The Passion economy isn’t just about flexibility. It also aligns incentives and diversifies risk.
A thread-1/10
I could see the weight of supporting our family crushing him.
The Passion economy isn’t just about flexibility. It also aligns incentives and diversifies risk.
A thread-1/10
My father had done a good job for his company. He was the ultimate rule follower, had clients that loved him, and performed in the top quartile of the company. His new boss, however, wanted to cut half the salespeople and eliminated the highest paid first.
2/10
2/10
My dad was learning he didn’t really have hundreds of clients. He had one – his new boss - and he was churning.
3/10
3/10
When my father finally got another job, he recaptured many of his old customers. His replacement had no fans. Had my father had direct access to monetize his own fans and customers, he would have never lost them in the first place.
4/10
4/10
He might have lost a few here or there but what’s riskier: Losing 5% of your customers a year or losing 100% of your job every 5 years?
5/10
5/10
His company had assumed that his customers were buying from him because they loved the product. In part that was true; their product was widely considered to be superior. However, those customers abandoned the “superior product” and bought from him a year later.
6/10
6/10
They saw enough value in him to overlook any product differences. Had he not gotten a job with a competitor, this may have never been clear. The passion economy is about removing gatekeepers and allowing customers to vote with their feet and their money.
7/10
7/10
This experience is a huge part of why I’m passionate about building @easyupp. In a post negotiation world, salespeople’s incentives are aligned more with consumers than dealerships. All that matters to either party is a happy customer and a completed transaction.
8/10
8/10
If a salesperson puts in the work of sourcing customers, building value in themselves, and then maintaining a connection with their client, nothing and no one should be able to end that relationship besides the customer.
9/10
9/10
At the same time, why should a customer have to choose an inferior product just because they want a superior buying experience? Clients deserve both and we are working hard to build our MLS for automotive so they don’t have to choose.
10/10
10/10
