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Ensuring consumers are protected and can take part safely as the energy system evolves is essential if we are to achieve the scale and pace of change needed to meet net zero 1/7
ICYMI yesterday, Citizens Advice @CAenergypolicy has completed a programme of research in relation to the future energy market and consumers https://www.citizensadvice.org.uk/about-us/policy/energy-policy-research/future-energy-consumers/ 2/7
With the completion of research on EVs, time of use tariffs, heat as a service, third party intermediaries & smart meters, they have set out their vision for the future energy market https://www.citizensadvice.org.uk/about-us/policy/policy-research-topics/energy-policy-research-and-consultation-responses/energy-policy-research/setting-out-principles-for-a-future-energy-market/... 3/7
Their vision is: inclusive by design, recognises the essential nature of energy supply, facilitates and encourages innovation, be accessible by all and treats everybody fairly 4/7
We @EnergySysCat did work x 2 as part of this research prog: we ID where new consumer protection might be needed in a future energy system (1) & we designed and trailed new ways to protect consumers when buying energy in new ways ( #heatasaservice) (2) https://es.catapult.org.uk/case-studies/citizens-advice-smarter-consumer-protection/ 5/7
A great thread from @rajninair about our work can be found here
https://twitter.com/CA_RajniNair/status/1118185370087305222?s=20 6/7
https://twitter.com/CA_RajniNair/status/1118185370087305222?s=20 6/7
You can sign up for their digital events on this work and hear from @EnergySysCat about the risks of digital exclusion and opportunities available to the sector to address things https://www.citizensadvice.org.uk/about-us/policy/energy-policy-research/future-energy-consumers/future-energy-consumers-digital-series/ 7/7
