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John Allspaw
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*Effective* learning from incidents means assembling the richest understanding of an event (origins, history, backdrop, difficulties) from MULTIPLE and sometimes differing perspectives, and representing this synthesis for the broadest possi
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An excellent overview of @LauraMDMaguire's dissertation ("Controlling the Costs of Coordination in Large-scale Distributed Software Systems") is on the Resilience Engineering Association's site. Will give the url after som
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